6kbd game Privacy Policy

1 Introduction and Scope

6kbd game is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy sets out how we manage your information through our website, mobile application, and related services.

This policy applies only to 6kbd game's own platform. Where third-party game providers (such as Pragmatic Play, Evolution, and JILI) are used on our platform, their own privacy policies may also apply. We recommend that you read those policies as well.

This platform is for individuals aged 21 or older only. We do not knowingly collect or process information from minors. If we become aware that a minor's information has been collected, it will be deleted immediately.

2 What Information We Collect

2.1 Registration and Account Information

When you open an account with 6kbd game, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Mobile financial service details (bKash, Nagad, Rocket — for transaction purposes)
• Your chosen username and password (stored in hashed form)

2.2 Transaction and Financial Information

During deposits and withdrawals, we store the transaction amount, date, method, and transaction reference number. This information is used for financial audits, fraud prevention, and dispute resolution.

2.3 Gaming Activity Information

We track your play history, bet amounts, win/loss records, and active time on the platform. This information is used to ensure the accuracy of your account and to determine the benefits under the VIP programme.

2.4 Technical Information

We automatically collect your device's IP address, browser type and version, operating system, device identifier, and cookie data. This information helps improve the security and performance of the site.

3 Purpose of Using Information

6kbd game uses collected information for the following purposes:

• Identity Verification: To confirm your identity during account registration and before large transactions.
• Service Delivery: To process deposits, withdrawals, and gaming activity without interruption.
• Security: To prevent unauthorised access, fraud, and money laundering.
• Customer Support: To resolve your issues via live chat or email.
• Personalised Experience: To suggest bonus offers and games based on your preferences.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve the platform's performance and user experience.

We never sell your information to third parties. However, in specific circumstances (described in Section 5 below), limited information sharing may occur.

4 Cookies and Tracking Technologies

6kbd game uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for the core functions of the site — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember user preferences, such as language selection.
• Analytical Cookies: Used to understand how users interact with the site — this data is fully anonymous.

4.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the site to stop working correctly.

5 Data Sharing and Disclosure Policy

6kbd game may share your information with third parties in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These providers are contractually bound to keep your information confidential.

5.2 Game Studios and Providers

Game providers on our platform (Pragmatic Play, PG Soft, Evolution, JILI, and others) may process gameplay data. However, they have limited access to your personally identifiable information.

5.3 Legal Obligations

We may be required to disclose information as part of a court order, government investigation, or legal process. Outside of these circumstances, we never voluntarily provide information to legal authorities.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. You will be notified in advance in such cases.

6 Data Security Measures

6kbd game has implemented industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using the SSL/TLS protocol.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised staff can access the information they need.
• Regular Security Audits: Our systems are regularly tested by third-party security experts.
• Two-Step Verification: OTP verification is activated for suspicious login attempts.
• Server Security: Our servers are protected by firewalls, intrusion detection, and regular backups.

7 Data Retention Period

6kbd game retains your information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information is kept for the period required by legal obligations.
• Transaction Records: Financial transaction records are retained for an extended period.
• Technical Logs: Server logs and session data are retained for a limited period.

Once the specified retention period has passed, information is securely deleted or anonymised.

8 User Rights

As a registered user of the 6kbd game platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. Upon contacting our customer support team, the information will be provided within 30 business days.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Requests submitted with identity verification documents will be processed promptly.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, some information may not be fully removable due to legal obligations or ongoing transactions.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. This request can be made through customer support.

To learn more about responsible gaming and managing your own information, visit our Responsible Gaming page.

9 Protection of Children and Minors

The 6kbd game platform is strictly prohibited for anyone under the age of 21. We do not intentionally collect, store, or process any information from minors.

If you become aware that a minor has registered on our platform, please notify our support team immediately. We will promptly delete that account and all associated information. Parents are advised to monitor their children's internet usage.

10 International Data Transfers

Some servers of our game providers may be located outside Bangladesh. In such cases, data may be transferred internationally. However, we ensure that such transfers are carried out securely and under effective data protection arrangements.

Third parties receiving data are contractually bound to maintain standards consistent with this privacy policy.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.

Contact methods:

• Live Chat: Log in to the platform and speak directly with our support team — available 24/7.
• Email: [email protected]

We aim to respond to all privacy-related requests within 30 business days. For general questions about our services, you can visit the FAQ section.

12 Policy Changes and Updates

6kbd game may update this privacy policy from time to time. For any significant changes, we will:

• Publish a notice on the site's homepage.
• Notify registered users by email or SMS.
• State the date of the latest update at the top of the policy.

Continued use of the platform after a change notice has been published means you have accepted the updated policy. We therefore recommend that you review this page regularly.

13 Applicable Law

This privacy policy will be interpreted in accordance with applicable laws and regulations. Any dispute relating to this policy will be resolved through the appropriate legal process.

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.